We want to assure you that we are taking specific measures in addition to our thorough infection control procedures in order to keep you, our dental team and our community safe from the spread of coronavirus (COVID-19).
We are fully compliant with guidelines for the Centers for Disease Control (CDC), Occupational Safety and Health Administration (OSHA), American Dental Association (ADA), California Dental Association (CDA), and Santa Clara County Public Health (SCCPH). As such, here are some of the changes we have implemented for your safety and ours:
COVID-19 Safety Protocol
- Please call us to reschedule your appointment if you have symptoms of respiratory infection, have traveled recently, or hirstory of COVID-19 or contact with possible COVID-19 patients.
- Please call us when you arrive and remain in your car. We will call to let you know when to enter the office.
- Please wear a mask upon entering the office and at all times.
- Please use the hand sanitizer upon entering.
- We will take your temperature and if above 100.4, we will ask that you reschedule your appointment.
- We will ask you screening questions when you arrive.
- Only scheduled patients will be allowed in the office. One parent may escort their child into the office or one escort for those needing assistance, but we ask that you remain in your cars and provide us with your cell phone number after escorting in the patient. We will be happy to answer any questions over the phone!
- Please observe social distancing if there are other patients in the office.
- We will ask you to wash your hands upon entering the room and rinse with an antimicrobial mouth rinse at every patient visit.
Keeping Our Patients Safe
- We are limiting the number of patients in the office at one time. We ask that patients call the office upon arrival and remain in their car until we can safely let them in. We have signs in designated areas to promote social distancing.
- Upon entering our office, we have a designated temperature, screening and hand sanitizing station.
- Our waiting room and reception counter are cleaned and disinfected multiple times throughout the day.
- We have glass windows and have installed an acrylic barrier for separation between patients and the front desk.
- Before you enter the treatment room, all surfaces, such as the dental chair, dental light, drawers, cabinets, handles, and counter tops, have been cleaned and disinfected thoroughly with medical-grade disinfectants that kill 99.9% of all harmful bacteria and viruses.
- We also use a C20 Vector Fog Electric Fog Sprayer with Hypochlorous Acid (HOCl) to fog all rooms and all other areas of the office. HOCl is made in the office using distilled water, kosher salt, and distilled white vinegar. Here is an article of recent studies on hypocholous acid’s safety and effectiveness against aerosoles with Covid-19: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7315945/
- Disposable protective coverings on equipment are disposed of and replaced after each patient visit. Disposable dental supplies and needles are always disposed of and never reused.
- Dental instruments are cleaned and sterilized between patients using hospital-grade sterilization equipment. Our sterilization equipment is monitored and tested on a regular basis.
- In our treatment rooms, we have installed a 3-stage HEPA certified air purifier that utilizes a True HEPA filter and UV light sterilization with antimicrobial treatment to safely remove 99.995% of airborne particles, including pollen, ragweed and other allergens, viruses, germs, dust mites, mold spores, and cigarette smoke. The carbon filter removes odors and captures large airborne particles.
Keeping Our Staff Safe
- All staff members are to sanitize and be screened upon entering the office. Staff members that have symptoms of a cold or flu are not permitted on the premises and are advised to stay at home for the safety of our patients and other staff members.
- All staff members are required to wear a mask; those involved in patient care use appropriate Personal Protective Equipment (PPE) when needed, such as gloves, gowns, surgical caps, eye wear and face shields to protect both the patient and health care providers. After each patient, disposable masks, gloves and gowns are thrown away. Before seeing the next patient, the health care team disinfects their hands and puts on a new mask, gloves and gown.
Additional Safety Protocols
- We have removed the following from our waiting room:
- Coffee machine; Please let us know if your would like a coffee, it is still available to our patients.
- Children’s books and toys
- Treasure chest; We now have a little goodie bag to hand to the children after they leave.
- We ask our patients to please refrain from using their cell phones while in the office to avoid any cross contamination.
We look forward to welcoming you back to our normal schedule. Please feel free to call our office to schedule your routine cleaning appointments and dental care or for any other questions you may have.
As always, we thank you for your continued trust and for allowing us the privilege of caring for your dental needs.